Your flight is delayed. What happens to your transfer?
Flights into Barcelona run late. A summer storm over the Pyrenees, the previous plane arriving behind schedule, a slow queue at passport control. The reasons vary, and none of it is your fault.
Here's what happens to a booked transfer when the schedule moves, what it costs, and when you need to do something.
The driver follows the aircraft, not the clock
Once your booking has a flight number on it, the pickup no longer depends on the time you typed in. We read the flight status and move the pickup along with it.
| Situation | What happens |
|---|---|
| Flight delayed by 30 min | Pickup shifts by 30 min |
| Flight delayed by 4 hours | Pickup shifts by 4 hours |
| Arrival at a different terminal | Message our support team |
| Diverted to Girona or Reus | Message our support team |
| Flight cancelled | Message our support team |
The driver tracks the flight number and has the car there for when the plane actually lands. There is no surcharge. If the terminal or the airport changes, or the flight is cancelled, message our support team and we'll sort it out.
The 60 minutes start when the wheels touch down
Free waiting at the airport is 60 minutes, and we count them from the actual landing rather than from the timetable. It's a bigger deal than it sounds: if the plane lands two hours late, the free hour starts two hours late as well.
Here's where that hour goes in Barcelona:
- taxiing to the gate and getting off: 10-20 minutes
- walking through the terminal: 5-15 minutes, T1 is big
- passport control on non-Schengen flights: 10-40 minutes depending on the hour
- baggage reclaim: 15-30 minutes
With hand luggage on a Schengen flight you're usually out in 25 minutes. Off a long-haul flight with checked bags at a busy hour, the whole hour can disappear.
If it takes you more than an hour to get out, message the driver in the app chat.
A delay doesn't change the price
A delay doesn't make your transfer more expensive.
You fix the price when you book: it doesn't drift with traffic, with the time of day, or with how long the plane sat on the tarmac. There's no night supplement and no rush-hour multiplier.
Toll roads are not included in the price: where the route uses them, you pay the driver back for them on the spot, against the receipt.
When you do need to write
Your flight is cancelled. As soon as the airline announces it, message our support team and we'll sort it out.
Your flight is diverted to another airport. Girona and Reus are the usual alternates for Barcelona. As soon as you know the airport has changed, message our support team and we'll sort it out. Girona Airport to the centre of Barcelona is 91 km and ~1 hr 11 min.
You're going to be in the terminal for more than an hour. A suitcase goes missing, or the queue at the border drags on. One message, and the driver knows you're running late.
Why booking ahead is what makes this work
A transfer you book before departure has a flight number on it. That one field is what makes tracking possible.
Grab a car at the kerb after you land and none of that applies, and you only find out the price at the end of the ride. That's exactly the moment when a price agreed in advance saves you the most.
Frequently asked questions
Will I be charged more if my flight is delayed? No. The driver tracks the flight number and has the car there for when the plane actually lands. There is no surcharge.
How long does the driver wait for free? 60 minutes from the actual landing, not from the timetable.
What if my bags take more than an hour? Message the driver in the app chat.
What if my flight is cancelled? As soon as the airline announces the cancellation, message our support team and we'll sort it out.
What if we're diverted to Girona? As soon as you know the airport has changed, message our support team and we'll sort it out. From Girona Airport to the centre of Barcelona: 91 km, ~1 hr 11 min.
Is there a supplement for a night arrival? No. At three in the morning the price is the same as at midday.
When is the money taken? The amount is reserved on your card before the trip and charged after it. Payment is by bank card in the app or on the website. A flight delay does not affect that.
Can I cancel because of a delay? A planned trip can be cancelled free of charge up to 24 hours before the car arrives.
If you want delay handling built in, book a transfer from the airport to the centre of Barcelona with your flight number: fixed price from €32, 60 minutes of free waiting, no night supplement. For arrivals at other airports there are direct routes from Girona Airport and Reus Airport.
Every destination is listed in the transfer catalogue.