Where's the car right now: how to see your driver before pickup
You land, switch your phone on and spend the first twenty minutes staring at the screen: which exit, which way, who is meeting you. You can settle that last one before you even leave the plane.
Booked in the app
If you booked the ride yourself, it's all already in the app. Open the trip and you see the car on the map, the driver's name, the number plate and a button to message the driver. Nothing to hunt for.
Booked through your hotel
If your hotel booked the transfer, you may not have the app at all. Then the hotel sends you a tracking link by email or on WhatsApp - to whichever address you gave when you booked. You open it in a browser and see exactly the same: the map, the driver, the number plate.
What you see on the screen
You see the car on its way to you, and how far off it is. That's enough to decide whether you've got time for the loo or should head straight for the exit.
The number plate helps you pick your car out of a row of similar ones. The driver's name saves you asking every person standing there.
When the chat button earns its keep
Baggage reclaim is taking longer than usual. The passport queue has stretched to half an hour. You came out of a different door. In all three cases you message the driver from the app or the link, and the car either stays put or comes round to your exit.
The first hour of waiting at the airport is free, so a slow belt costs you nothing.
Why the app is the easier option
A hotel link covers one ride and then expires. In the app you keep your booking history, the addresses you've travelled to and the class of car you usually pick. A second booking takes under a minute: the addresses are there, and you just pick the date.
And tracking isn't a link to dig out of your inbox - it's part of the booking. Open the trip, see the car.
The Let's GO app is free and installs in a minute. The same app works across Spain: in Alicante, in Malaga, in Girona. One account for every trip.
Frequently asked questions
Do I need to download the app to see my driver?
If you book yourself, yes - tracking lives inside the booking. If your hotel books the transfer, they'll send you a link by email or on WhatsApp, and you won't need the app.
When does the car appear on the map?
Once a driver is assigned and on the move, shortly before pickup. There's nothing to look at before that - no car is on its way yet.
The hotel hasn't sent the link - what do I do?
Check your email and WhatsApp, spam folder included. If nothing is there, message reception and they'll send the link again.
Can I call the driver?
You message instead. Tap the chat button and the driver answers you in English. If you need an answer in your own language, message support.
Does the driver see where I am?
No. You see the car; the driver doesn't track you. If you want the driver to know where you are, send a message.
Is tracking available in every class?
Yes - Comfort, Van and Premium work the same way. Classes and capacity are on the transfers page.